Common Problems

Q1: How can I order products that i want? 

You can first visit our website home page search to understand the required product model, see your satisfaction with the product can be added directly to the shopping cart, and then order to pay.

You can visit our website,search for the part number, and then submit your RFQ. Our sales will reach out to you and provide professional service for you.

Q2: What if i can want to purchase the components that i can’t find on your site?

All the products can be found on the website will be sure to purchase directly, we can make sure the same-day and next-day delivery for you. If the stock sold out or you can’t find the models here, we can also help you to purchase from reliable manufaturer and provide you a competitive price, just contact us free. 

Q3: How do I track orders and shipments?

Our sales will contact you after you submit the RFQ, or we will assign one sale of us to contact you and provide the one-on-one service for you, no matter the order detail,price or shipment problems. 

Q4: How does the invoice be issued?

For all orders (the amount accumulated over 3,000 yuan) to issue value-added tax invoices, all products according to national requirements for regular tax.

Q5:Do you accept telephone inquiry?

Of course. Customers can call customer service hotline or email us, we will reply to you for your inquiries. 

Q6: If the goods have encountered quality problems, how to return?

HK JDW only provide genuine original authentic transparent, 100% guarantee quality. If you have any questions about the quality of the received product, please call the customer hotline +86-15918746773 at the first time. We will contact the supplier promptly and communicate with the supplier. For complaints and return requests related to product quality, please submit within 15 days of receipt of the goods.

Q7: What is the specific procedure for order delivery?

After receiving your payment, we will arrange your order; after the order is successful, your order status will be modified to "wait for delivery". After receiving the goods, the first time for you to arrange shipping, your order status will be changed to "waiting for receipt." To ensure that the product is delivered to you in a timely and accurate manner, please fill in the details of the consignee information and contact information.